Ana picks up when you can't: she answers 24/7 in Spanish, takes the caller's name, company and reason, and emails you the summary when the call ends. Adapted to your business in 2–3 weeks (Essential plan).
She is VisibleSoft's own receptionist, live. Call her and try it (she speaks Spanish).
An AI receptionist is a voice assistant that answers your business calls, understands what the caller wants, collects their details and sends you a summary. Ana is VisibleSoft's: she has answered our phone since May 2026, and we adapt her to your business in 2–3 weeks (Essential plan) with your script, your services and your vocabulary.
Self-service AI receptionists start at around €40/month. If that is enough for you, use one. Ana is for when you need it to fit your business and your systems.
| Custom-built vs. a standard service | Standard service | Ana, custom-built |
|---|---|---|
| Who sets it up | You, with help from the provider | Us: we built it and use it every day |
| Voice and vocabulary | Voices and vocabulary you configure yourself | A voice chosen from the ElevenLabs catalogue and your sector's vocabulary: names, products and terms |
| Where the data goes | Email or the provider's dashboard | Your email, or your CRM, ERP or calendar (Connected plan) |
| Systems without an API | Usually not | Yes, depending on the system: integrating legacy systems is part of our services |
| Script changes | Usually, you make them | Up to 1 h/month included, with versions you can roll back |
No lock-in. Prices exclude VAT. The setup fee covers the adaptation and is non-refundable.
For law firms, workshops, agencies or shops that miss calls.
€990 setup + €149/month
300 minutes included
For businesses that want every call to land in their CRM, ERP or calendar.
from €2,900 setup + €249/month
600 minutes included
Talk minutes counted per started minute; unused minutes don't roll over. Extra minute: €0.22. Billed separately: script adjustments beyond 1 h/month and your carrier's forwarding charges.
We work with businesses across Spain. In Madrid, in person too.
Tell us what calls you get and what should happen with them. Free of charge.
Script, services, vocabulary, voice and where the data goes. You test her on a test number before forwarding yours.
Forward your number to Ana and get one email per call. If you need changes, we adjust the script: up to 1 h/month included.
With VisibleSoft, from €990 setup and €149/month with 300 minutes included (Essential plan), or from €2,900 setup and €249/month with 600 minutes when integrated with your CRM, ERP or calendar (Connected plan). Each extra minute costs €0.22. Prices exclude VAT, with no lock-in.
Ana keeps answering and each extra minute is billed at €0.22. Minutes are counted per started minute and unused minutes don't roll over. If your volume grows steadily, we'll look at whether a plan change makes sense for you.
Yes. You forward calls from your number to Ana (always, after hours or when you don't pick up, depending on how you set it up with your carrier). Your carrier's forwarding charges are not included. She can also answer a new number if you prefer.
Spanish. Today her voice and speech recognition are optimised for Castilian Spanish; other languages can be considered on request.
Not yet. Today Ana collects the details and the reason and emails you when the call ends, so you can call back within minutes. Live transfer is on our roadmap.
Yes, as long as transparency and GDPR requirements are met. Ana says at the start that she is a virtual assistant, as provided for in the EU AI Act (art. 50), applicable since 2 August 2026, and points callers to the privacy notice. Your business is the data controller: we sign a data processing agreement with you (art. 28 GDPR) covering the providers we use, and give you guideline wording for your privacy policy. If calls involve health data or other sensitive data, we review it with you before going live, because it needs additional safeguards.
Calls and their transcripts are hosted on Telnyx servers in Germany. Understanding the conversation and Ana's voice rely on AI providers (OpenAI and ElevenLabs) with international transfers; each provider's safeguards are detailed in the privacy policy. The summary arrives in your inbox.
With the Essential plan, two to three weeks from when you confirm and send us the information: we adapt the script, vocabulary, voice and where the data goes, you test her on a test number and go live by forwarding your number. A CRM or ERP integration (Connected plan) takes longer, depending on the system.
Call Ana now or book 30 minutes to tell us what calls your business gets.